Customer service can be a demanding job, whether it is on the phone or in a retail environment at the same time you want to ensure you get the right individual otherwise you are in trouble.
Here are four questions that you should ask the individual you are interviewing for a customer service position:
- Is the customer always right?
- Do you find it difficult to keep a positive attitude when dealing with customers?
- Do you feel customers are too demanding?
- Does dealing with customers get in the way of getting your job done?
Watch how they answer your questions, watch for body language.
Is there a right or wrong answer? That is something you need to determine.