AI - Artificial Intelligence - Mohamed Bhimji https://mohamedbhimji.com/category/ai-artificial-intelligence/ Innovative Leader in Strategy, Operations, and Scaling Support Functions | Enhancing Customer Experience to Fuel Growth and Optimize Efficiency | Dedicated to People-Centered Leadership, Focused on Coaching, Mentoring, and Team Development Tue, 01 Sep 2026 23:31:37 +0000 en-US hourly 1 https://wordpress.org/?v=7.1 https://mohamedbhimji.com/wp-content/uploads/2024/09/cropped-DALL·E-2024-09-12-09.08.32-A-clean-and-minimalist-site-icon-for-a-personal-website-featuring-the-letters-MB-or-RB.-The-design-should-be-simple-modern-and-professional-wi-32x32.webp AI - Artificial Intelligence - Mohamed Bhimji https://mohamedbhimji.com/category/ai-artificial-intelligence/ 32 32 Building MoSim: Can an AI Learn to Think Like Me? https://mohamedbhimji.com/building-mosim-can-an-ai-learn-to-think-like-me/?utm_source=rss&utm_medium=rss&utm_campaign=building-mosim-can-an-ai-learn-to-think-like-me https://mohamedbhimji.com/building-mosim-can-an-ai-learn-to-think-like-me/#respond Tue, 08 Sep 2026 12:00:34 +0000 https://mohamedbhimji.com/?p=701 Reading Time: 12 minutesThis project started with a deceptively simple question: Given everything ChatGPT had learned about me through our conversations over the past year or two, could it describe my personality accurately? I asked it for a personality profile based on the…

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The post Building MoSim: Can an AI Learn to Think Like Me? appeared first on Mohamed Bhimji.

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]]> https://mohamedbhimji.com/building-mosim-can-an-ai-learn-to-think-like-me/feed/ 0 Buy, Build, or Integrate? Choosing the Right AI Property Maintenance Strategy https://mohamedbhimji.com/buy-build-or-integrate-choosing-the-right-ai-property-maintenance-strategy/?utm_source=rss&utm_medium=rss&utm_campaign=buy-build-or-integrate-choosing-the-right-ai-property-maintenance-strategy https://mohamedbhimji.com/buy-build-or-integrate-choosing-the-right-ai-property-maintenance-strategy/#respond Thu, 03 Sep 2026 12:00:08 +0000 https://mohamedbhimji.com/?p=688 Reading Time: 7 minutesOver the course of this series, I started with a simple question from a property manager: How can AI help manage dozens of maintenance requests across multiple large residential buildings? At first, the problem looked like an email problem.  It wasn’t.…

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The post Buy, Build, or Integrate? Choosing the Right AI Property Maintenance Strategy appeared first on Mohamed Bhimji.

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]]> https://mohamedbhimji.com/buy-build-or-integrate-choosing-the-right-ai-property-maintenance-strategy/feed/ 0 Build vs. Buy: What Does AI Property Maintenance Software Actually Cost? https://mohamedbhimji.com/build-vs-buy-what-does-ai-property-maintenance-software-actually-cost/?utm_source=rss&utm_medium=rss&utm_campaign=build-vs-buy-what-does-ai-property-maintenance-software-actually-cost https://mohamedbhimji.com/build-vs-buy-what-does-ai-property-maintenance-software-actually-cost/#respond Mon, 31 Aug 2026 12:00:55 +0000 https://mohamedbhimji.com/?p=678 Reading Time: 10 minutesOver the previous parts of this series, I’ve approached the property-maintenance problem from both directions. First, I looked at existing software.  Then I designed the high-level custom system I would build if an organization decided it didn’t need another full property-management…

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The post Build vs. Buy: What Does AI Property Maintenance Software Actually Cost? appeared first on Mohamed Bhimji.

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]]> https://mohamedbhimji.com/build-vs-buy-what-does-ai-property-maintenance-software-actually-cost/feed/ 0 From AI Triage to Contractor Dispatch: Designing the Human Approval Layer https://mohamedbhimji.com/from-ai-triage-to-contractor-dispatch-designing-the-human-approval-layer/?utm_source=rss&utm_medium=rss&utm_campaign=from-ai-triage-to-contractor-dispatch-designing-the-human-approval-layer https://mohamedbhimji.com/from-ai-triage-to-contractor-dispatch-designing-the-human-approval-layer/#respond Fri, 28 Aug 2026 12:00:57 +0000 https://mohamedbhimji.com/?p=675 Reading Time: 8 minutesIn the previous part of this series, I designed the front half of a custom AI-powered maintenance system. The system could: Receive requests by email or web form Understand what the resident is reporting Identify the property and location Categorize…

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The post From AI Triage to Contractor Dispatch: Designing the Human Approval Layer appeared first on Mohamed Bhimji.

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]]> https://mohamedbhimji.com/from-ai-triage-to-contractor-dispatch-designing-the-human-approval-layer/feed/ 0 How I Would Build an AI Property Maintenance Request System https://mohamedbhimji.com/how-i-would-build-an-ai-property-maintenance-request-system/?utm_source=rss&utm_medium=rss&utm_campaign=how-i-would-build-an-ai-property-maintenance-request-system https://mohamedbhimji.com/how-i-would-build-an-ai-property-maintenance-request-system/#respond Wed, 26 Aug 2026 12:00:12 +0000 https://mohamedbhimji.com/?p=672 Reading Time: 8 minutesIn the previous part of this series, I looked at five existing platforms that could help solve the property-maintenance problem: Property Meld, Entrata, AppFolio, Building Engines and Zendesk. There are good reasons to buy rather than build. But let’s suppose the…

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The post How I Would Build an AI Property Maintenance Request System appeared first on Mohamed Bhimji.

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]]> https://mohamedbhimji.com/how-i-would-build-an-ai-property-maintenance-request-system/feed/ 0 AI Property Maintenance Software: 5 Platforms Worth Evaluating https://mohamedbhimji.com/ai-property-maintenance-software-5-platforms-worth-evaluating/?utm_source=rss&utm_medium=rss&utm_campaign=ai-property-maintenance-software-5-platforms-worth-evaluating https://mohamedbhimji.com/ai-property-maintenance-software-5-platforms-worth-evaluating/#respond Mon, 24 Aug 2026 12:00:51 +0000 https://mohamedbhimji.com/?p=669 Reading Time: 10 minutesIn the first part of this series, I looked at a question posed by a property manager managing several large residential buildings: How could AI help deal with the dozens of maintenance calls and emails that arrive every day? The…

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The post AI Property Maintenance Software: 5 Platforms Worth Evaluating appeared first on Mohamed Bhimji.

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]]> https://mohamedbhimji.com/ai-property-maintenance-software-5-platforms-worth-evaluating/feed/ 0 Property Maintenance Automation With AI: A Practical Guide https://mohamedbhimji.com/property-maintenance-automation-with-ai-a-practical-guide/?utm_source=rss&utm_medium=rss&utm_campaign=property-maintenance-automation-with-ai-a-practical-guide https://mohamedbhimji.com/property-maintenance-automation-with-ai-a-practical-guide/#respond Thu, 20 Aug 2026 08:33:48 +0000 https://mohamedbhimji.com/?p=661 Reading Time: 5 minutesA property manager recently asked me an interesting question: how could AI help manage maintenance requests. They manage multiple residential buildings, each with more than 350 residents. Every day, their team deals with dozens of maintenance-related calls and emails. An…

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The post Property Maintenance Automation With AI: A Practical Guide appeared first on Mohamed Bhimji.

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]]> https://mohamedbhimji.com/property-maintenance-automation-with-ai-a-practical-guide/feed/ 0 When You Dial 911, Will a Human Answer? The Reality Behind New Orleans’ AI Experiment https://mohamedbhimji.com/when-you-dial-911-will-a-human-answer-the-reality-behind-new-orleans-ai-experiment/?utm_source=rss&utm_medium=rss&utm_campaign=when-you-dial-911-will-a-human-answer-the-reality-behind-new-orleans-ai-experiment https://mohamedbhimji.com/when-you-dial-911-will-a-human-answer-the-reality-behind-new-orleans-ai-experiment/#respond Mon, 10 Aug 2026 05:16:29 +0000 https://mohamedbhimji.com/?p=655 Reading Time: 5 minutes  I’ve written about AI Agents in the workplace, specifically in Customer Operations, where AI is used to answer easy questions – like how to perform a password reset, or how I helped develop an AI refund processor, but here…

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]]> https://mohamedbhimji.com/when-you-dial-911-will-a-human-answer-the-reality-behind-new-orleans-ai-experiment/feed/ 0 The Data Hygiene Playbook: 5 Audits Before Your First AI Pilot https://mohamedbhimji.com/the-data-hygiene-playbook-5-audits-before-your-first-ai-pilot/?utm_source=rss&utm_medium=rss&utm_campaign=the-data-hygiene-playbook-5-audits-before-your-first-ai-pilot https://mohamedbhimji.com/the-data-hygiene-playbook-5-audits-before-your-first-ai-pilot/#respond Fri, 22 May 2026 05:00:58 +0000 https://mohamedbhimji.com/?p=536 Reading Time: 7 minutesThe Brutal Truth About AI and Data AI does not fix fragmented data. It does not reconcile inconsistent workflows. It does not correct vague documentation. What AI actually does is amplify whatever foundation already exists. If your operational data is…

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The post The Data Hygiene Playbook: 5 Audits Before Your First AI Pilot appeared first on Mohamed Bhimji.

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]]> https://mohamedbhimji.com/the-data-hygiene-playbook-5-audits-before-your-first-ai-pilot/feed/ 0 Beyond the Buzzwords: A Practical Guide to WFM Metrics That Actually Move the Needle https://mohamedbhimji.com/beyond-the-buzzwords-a-practical-guide-to-wfm-metrics-that-actually-move-the-needle/?utm_source=rss&utm_medium=rss&utm_campaign=beyond-the-buzzwords-a-practical-guide-to-wfm-metrics-that-actually-move-the-needle https://mohamedbhimji.com/beyond-the-buzzwords-a-practical-guide-to-wfm-metrics-that-actually-move-the-needle/#respond Thu, 07 May 2026 07:00:32 +0000 https://mohamedbhimji.com/?p=503 Reading Time: 5 minutesWhy Your Contact Center Keeps Missing SLAs (And How Forecasting, Occupancy & Shrinkage Hold the Answer) You’ve hired great people. You’ve invested in the latest CRM. Your team works hard. Yet somehow, you’re still missing SLAs, burning out agents, or…

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The post Beyond the Buzzwords: A Practical Guide to WFM Metrics That Actually Move the Needle appeared first on Mohamed Bhimji.

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