Growing Your Business - Mohamed Bhimji https://mohamedbhimji.com/category/growing-your-business/ Innovative Leader in Strategy, Operations, and Scaling Support Functions | Enhancing Customer Experience to Fuel Growth and Optimize Efficiency | Dedicated to People-Centered Leadership, Focused on Coaching, Mentoring, and Team Development Tue, 28 Apr 2026 19:33:21 +0000 en-US hourly 1 https://wordpress.org/?v=6.9.4 https://mohamedbhimji.com/wp-content/uploads/2024/09/cropped-DALL·E-2024-09-12-09.08.32-A-clean-and-minimalist-site-icon-for-a-personal-website-featuring-the-letters-MB-or-RB.-The-design-should-be-simple-modern-and-professional-wi-32x32.webp Growing Your Business - Mohamed Bhimji https://mohamedbhimji.com/category/growing-your-business/ 32 32 How to Measure Email & Chat Support: The Metrics That Actually Matter https://mohamedbhimji.com/how-to-measure-email-chat-support-the-metrics-that-actually-matter/?utm_source=rss&utm_medium=rss&utm_campaign=how-to-measure-email-chat-support-the-metrics-that-actually-matter https://mohamedbhimji.com/how-to-measure-email-chat-support-the-metrics-that-actually-matter/#respond Tue, 28 Apr 2026 19:33:15 +0000 https://mohamedbhimji.com/?p=448 Reading Time: 4 minutesAbout six-months ago, I was brought in by a mid-market retailer—let’s call them Meridian Commerce—that supported customers across phone, email, and chat. Their support leaders had dashboards. Their agents were busy. And yet, nobody felt the operation was healthy. As…

Continue reading →

The post How to Measure Email & Chat Support: The Metrics That Actually Matter first appeared on Mohamed Bhimji.

The post How to Measure Email & Chat Support: The Metrics That Actually Matter appeared first on Mohamed Bhimji.

Related posts:

  1. Why a Well-Written BPO Contract Matters More Than You Think
  2. Decoding 5 Critical Customer Metrics Every Leader Should Understand
  3. Enterprise Support Structure: What Is a Segmented Support Model and Why It Matters
]]> https://mohamedbhimji.com/how-to-measure-email-chat-support-the-metrics-that-actually-matter/feed/ 0 Why Not Posting Salary Ranges Damages Trust and Slows Hiring https://mohamedbhimji.com/why-not-posting-salary-ranges-damages-trust-and-slows-hiring/?utm_source=rss&utm_medium=rss&utm_campaign=why-not-posting-salary-ranges-damages-trust-and-slows-hiring Thu, 25 Sep 2025 08:00:00 +0000 https://mohamedbhimji.com/?p=290 Reading Time: 3 minutesIntroduction: Transparency is No Longer Optional The modern workforce expects transparency. Candidates want to know upfront if a role aligns with their skills, experience, and financial needs. Yet many companies still post jobs without salary ranges. This isn’t just frustrating…

Continue reading →

The post Why Not Posting Salary Ranges Damages Trust and Slows Hiring first appeared on Mohamed Bhimji.

The post Why Not Posting Salary Ranges Damages Trust and Slows Hiring appeared first on Mohamed Bhimji.

Related posts:

  1. Remote Isn’t a Step Back: Why Hybrid & Remote Work Remains the Future
  2. Canada’s Moment to Attract Global Tech Talent
  3. Demystifying Business Analysis & Business Process Mapping: Your Keys to Smarter Operations
]]> Scaling Your Business https://mohamedbhimji.com/scaling-your-business/?utm_source=rss&utm_medium=rss&utm_campaign=scaling-your-business Fri, 03 Dec 2021 04:41:21 +0000 https://mohamedbhimji.com/?p=177 Reading Time: 4 minutesA friend of mine recently started a small service business, over the last 9 – 12 months it has really grown (yes, during COVID). He has hired 3 people, but he is getting bogged down in running the business instead…

Continue reading →

The post Scaling Your Business first appeared on Mohamed Bhimji.

The post Scaling Your Business appeared first on Mohamed Bhimji.

Related posts:

  1. Why Not Posting Salary Ranges Damages Trust and Slows Hiring
  2. Demystifying Business Analysis & Business Process Mapping: Your Keys to Smarter Operations
  3. The Unseen Foundation: How Psychological Safety Redefines Leadership Excellence
]]> Growing Your (Small) Business https://mohamedbhimji.com/growing-your-small-business/?utm_source=rss&utm_medium=rss&utm_campaign=growing-your-small-business https://mohamedbhimji.com/growing-your-small-business/#respond Wed, 15 Apr 2015 16:20:18 +0000 http://mohamedbhimji.com/?p=68 Reading Time: 3 minutesRecently I was led to an excellent article on LinkedIn called “5 Ideas to Stay Motivated in Your Work At Home Business” written by Vladimir Ninov (link to his LinkedIn profile) and contributed a comment to a well written article. There…

Continue reading →

The post Growing Your (Small) Business first appeared on Mohamed Bhimji.

The post Growing Your (Small) Business appeared first on Mohamed Bhimji.

Related posts:

  1. Scaling Your Business
  2. Why Not Posting Salary Ranges Damages Trust and Slows Hiring
]]> https://mohamedbhimji.com/growing-your-small-business/feed/ 0