Contact Centre Performance Improvement - Mohamed Bhimji https://mohamedbhimji.com/tag/contact-centre-performance-improvement/ Innovative Leader in Strategy, Operations, and Scaling Support Functions | Enhancing Customer Experience to Fuel Growth and Optimize Efficiency | Dedicated to People-Centered Leadership, Focused on Coaching, Mentoring, and Team Development Fri, 09 Oct 2026 06:55:04 +0000 en-US hourly 1 https://wordpress.org/?v=7.1.3 https://mohamedbhimji.com/wp-content/uploads/2024/09/cropped-DALL·E-2024-09-12-09.08.32-A-clean-and-minimalist-site-icon-for-a-personal-website-featuring-the-letters-MB-or-RB.-The-design-should-be-simple-modern-and-professional-wi-32x32.webp Contact Centre Performance Improvement - Mohamed Bhimji https://mohamedbhimji.com/tag/contact-centre-performance-improvement/ 32 32 Leading Change Before I Knew What ADKAR Was https://mohamedbhimji.com/leading-change-before-i-knew-what-adkar-was/?utm_source=rss&utm_medium=rss&utm_campaign=leading-change-before-i-knew-what-adkar-was https://mohamedbhimji.com/leading-change-before-i-knew-what-adkar-was/#respond Wed, 14 Oct 2026 12:00:53 +0000 https://mohamedbhimji.com/?p=753 Reading Time: 4 minutesHow three operational changes in a 24/7 contact centre taught me that successful transformation is as much about people as it is about processes. Years ago, while serving as Director of Customer Support & Field Operations at InComm, I led…

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