Explore real-world examples of how I’ve improved customer support operations, transformed service delivery, developed high-performing teams, and delivered measurable business results.

These case studies highlight the challenges I encountered, the strategies I implemented, and the outcomes achieved throughout my career in Customer Support and Operations leadership.

1. How I increased CSAT (Customer Satisfaction Score) from 78% to 96%
2. EvidenceFit Studio – An AI-powered career development platform helping job seekers optimize resumes, identify skill gaps, and prepare confidently for interviews.
3. NourishNot – A health and wellness application designed to help you understand what drives your cravings.
4. Coming Soon: Japanese Walking Method
5. Coming Soon: My Camellia
6. Coming Soon: How I transformed Contact Centre Operations at InComm Canada