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mohamedbhimji
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About The Author

mohamedbhimji

Mohamed Bhimji is a Director of Customer Operations with 15+ years of experience transforming support from a reactive function into a strategic advantage. He has led distributed teams across the U.S. and Canada, driven CSAT from 78% to 96%, and delivered 450+ successful client implementations. He writes practical frameworks for operators who believe customer experience belongs at the strategy table.

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