Innovative Leader in Strategy, Operations, and Scaling Support Functions | Enhancing Customer Experience to Fuel Growth and Optimize Efficiency | Dedicated to People-Centered Leadership, Focused on Coaching, Mentoring, and Team Development
Barbara Arrowsmith-Young is the Creator and Director of Arrowsmith School and Arrowsmith Program, and the author of the international best-selling book The Woman Who Changed Her Brain (www.barbaraarrowsmithyoung.com/book). She holds a B.A.Sc. in Child Studies from the University of Guelph, and a Master’s degree in School Psychology from the University of Toronto (Ontario Institute for Studies in Education). Arrowsmith-Young is recognized as the creator of one of the first practical applications of the principles of neuroplasticity to the treatment of learning disorders. Her program is implemented in 54 schools internationally.
Mohamed Bhimji is a Director of Customer Operations with 15+ years of experience transforming support from a reactive function into a strategic advantage. He has led distributed teams across the U.S. and Canada, driven CSAT from 78% to 96%, and delivered 450+ successful client implementations. He writes practical frameworks for operators who believe customer experience belongs at the strategy table.